Ponca City Broadband setting installation appointments

Ponca City Now - August 7, 2019 1:56 pm


Ponca City Broadband is committed to providing exceptional customer service:

  • Installation appointments are available Monday through Friday and scheduled on the hour, ie.
    8 a.m., 9 a.m., 10 a.m., 11 a.m., 1 p.m., 2 p.m., 3 p.m and 4 p.m.
  • Installation teams are prompt, courteous, and professional.
  • New installations include a test of the system and the customer is shown how to connect a
    wired or WiFi device to it.
  • Average wait time for customers to speak with a helpdesk person is less than 2 minutes.
  • Average problem resolution via a single phone call is 90 percent.

What sets Ponca City Broadband apart?

  • Ponca City Broadband is running on brand new, state-of-the-art fiber optic cables and
  • Only Ponca City Broadband offers truly 100 percent fiber optic networking. From the Central Office
    to the fiber modem sitting in your house — there is nothing but fiber optics in Ponca City

To set up Ponca City Broadband service in the Phase I area, customers must come into the Utility Billing
office, located in City Hall at 516 East Grand Avenue.

The Phase 1 area of town includes most homes between 14th and Union, and between Bradley and Highland (except homes in the Acre Homes subdivision).

For more information: http://www.poncacityok.gov/Broadband

Contact: Ponca City Utility Authority Billing Office, 767-0311


Latest Stories

Grady County Deputy Shot By Suspect Treated, Released From Hospital

GRADY COUNTY, Okla. –  Authorities said at least one Grady County deputy was shot late Friday morning near Bridge...

Late Night Work Tonight at New Police Department Construction Area

The Ponca City Police Department and the City of Ponca City are asking the public to...

Po-Hi Student Schedule, I.D. and Assigned Parking Sticker Pick-Up is Set for Next Week

Students 10th through 12th grades can pick up their schedules and Student ID’s from the Ponca...